Find answers to our most frequently asked questions. Need more help? Please reach out to our friendly customer services team.
Product & Design
What is The Veil?
The Veil is a luxury handbag concept built around transformation. Our Snap Bag is the foundation — a timeless silhouette crafted in Italy. It can be worn on its own or transformed through interchangeable Veils— detachable layers crafted in satin, embroidery, beadwork, macramé, feathers and more.
How do the Veils attach?
Each Veil is secured using an invisible magnetic system, allowing you to easily change the look of your bag without compromising craftsmanship.
How should I care for my bag and Veils?
Every order comes with a dust bag and care card.
- Keep leather and satin away from water and direct heat.
- Store Veils flat or in their protective pouches to preserve embroidery and embellishment.
- Handle crystal, sequin, and feather details with care to ensure longevity.
Are the Veils sold separately?
Not yet— any Snap Bag can be purchased as a set with a limited-edition Veil. We are working towards eventually being able to purchase additional Veils individually to build your collection.
Will Veils from new collections fit my existing Snap Bag?
Yes — all Veils are designed to be compatible with the Signature Snap Bag.
Ordering & Payment
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, Klarna, MasterCard, Visa and American Express.
Can I modify or cancel my order?
If your order hasn’t yet been dispatched, contact us at info@theveil.com. Once it has shipped, we cannot cancel or redirect it.
When will I be charged?
Payment is taken when your order is confirmed.
Shipping & Delivery
Where do you ship?
We ship worldwide.
Do you cover import duties & taxes?
Yes, all of our global orders are sent on a Delivery Duty Paid (DDP) basis — no extra charges on arrival.
What are your delivery times?
Please check this on our shipping page.
What does shipping cost?
Shipping within the UK is free. For international rates, please see our Shipping page.
Who do you ship with?
In the UK and Ireland - Parcelforcel and Royal Mail.
Everywhere else, we ship with DHL.
How do I track my order?
When your order ships, you will receive an email with your tracking details.
How can I organise a return?
Please look at our Shipping and Returns page for full details.