Our cut off point for shipments is 12 midday (UK Time), Monday - Friday. Orders received after midday on Friday will go out on Monday.
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UK: FREE (1-2 business days)
Ireland: €10 (1 day)
EU: £35 (1 day)
USA/Canada: £40 (1 day)
Everywhere else: £45 (2-3 days)
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Shipped with Royal Mail / Parcel Force in the UK.
Ships with DHL everywhere else.
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We ship with delivery and duties pre-paid -no extra charges on arrival.
We hope you love your Veil. However, if you are not fully satisfied, you are
welcome to return any item within 14 days of receiving your order.
Return Conditions:
Items must be returned new, unused and in original packaging (including dust bags, care cards and boxes)
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Returns that do not meet these conditions will not be accepted
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Please contact info@theveil.com with your order number before sending any
returns. Our team will provide a return authorisation and shipping label where
applicable.
Refunds will only be issued once items are received and inspected. You will be notified by email once your refund has been processed.
Refunds can take up to 14 business days, depending on your bank
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PayPal refunds are usually available immediately
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Original shipping fees are non-refundable
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We reserve the right to refuse returns or to charge a processing fee if our return policy is abused.
If your order arrives damaged or faulty, please contact us immediately at info@theveil.com with photographs of the issue. We will arrange for repair, replacement (where stock allows), or refund.